Terms and Conditions for Estuart Custom Bumper Repair

Last Updated: December 5, 2025

These Terms and Conditions (“Terms”) govern the services provided by Estuart Custom Bumper Repair (“we,” “us,” “our”). By requesting or receiving services from us—including through phone, text message, website, or in-person—you (“Customer” or “you”) agree to these Terms.

1. Services Provided

Estuart Custom Bumper Repair offers:

Mobile bumper repair
Scratch, dent, paint, and cosmetic auto repairs
On-site estimates
Full or partial bumper refinishing
Related repair services as agreed upon

Service availability is subject to technician scheduling, parts availability, and weather/working conditions.

2. Estimates

All estimates are based on visible damage at the time of inspection.
Additional damage found during repairs may result in additional charges.
Estimates are valid for 30 days unless otherwise stated.

3. Payment Terms

Payment is due upon completion of work, unless other arrangements are made in writing.
Acceptable payment types: [Insert accepted payments—cash, card, digital payment, etc.]
Invoices past 30 days may incur late fees.
We reserve the right to require a deposit for certain services.

4. Customer Responsibilities

Customers agree to:

Provide clear and safe access to the vehicle.
Ensure the vehicle is legally parked and located on a safe, level surface.
Disclose all known damage.
Remove personal items from the repair area.
Refrain from touching repaired areas until fully cured (typically 24–48 hours).

5. Repair Conditions & Limitations

Repairs are cosmetic unless stated otherwise.
We do not guarantee structural or mechanical restoration unless specifically included.
Color matching is performed to the highest standard possible, but exact matches may vary due to:
- Vehicle age
- Sun fading
- Manufacturer inconsistencies

6. Warranty

We offer a [insert duration, e.g., 1-year] limited warranty covering:

Peeling
Cracking
Premature fading
Paint defects resulting from workmanship

Warranty Does NOT Cover:

New damage after repairs
Improper care (e.g., washing too soon, harsh chemicals)
Acts of nature, accidents, or vandalism
Pre-existing structural issues

Claims must be made within the warranty period with proof of service.

7. Liability

We are not liable for pre-existing damage, hidden damage, or damage unrelated to the repair area.
We are not responsible for loss of use, rental car fees, or indirect damages.
Maximum liability is limited to the cost of the original repair performed.

8. Mobile Service & Weather Conditions

Mobile repairs require adequate space, lighting, and weather conditions.
Severe weather may cause delays or rescheduling.
We reserve the right to decline service if conditions are unsafe or unsuitable.

9. Use of Photos

We may take before/after photos for:

Documentation
Customer communication
Marketing purposes (only with your consent)

10. Cancellation & Rescheduling

Cancellations should be made at least 24 hours before the scheduled appointment.
Excessive last-minute cancellations may result in required deposits for future bookings.

11. SMS/Text Messaging Terms

By providing your phone number, you agree to receive SMS/text messages related to:

Appointment reminders
Estimates
Service updates
Repair completion notices
Customer follow-up

Opting Out:

You can reply “STOP” at any time to cancel message delivery.
Reply “HELP” for assistance.
Message and data rates may apply.

We do not share or sell your mobile number to third parties for their own marketing.

12. Privacy Policy

Use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect personal information.

13. Governing Law

These Terms are governed by the laws of the state in which the service is performed, without regard to conflict-of-law principles.

14. Changes to Terms

We may update these Terms at any time. Updates will be posted or provided to you, and continued use of our services constitutes acceptance of the updated Terms.